Our Policies
Ensuring a clear, fair, and joyful experience for every family
๐ Booking & Deposit
A non-refundable deposit of 50% is required to secure your booking. The remaining balance is due on the day of the photoshoot. Bookings are confirmed only upon receipt of the deposit.
โฐ Rescheduling & Cancellations
We understand that life happens. If you need to reschedule, please notify us at least 48 hours in advance. Rescheduling within 48 hours may incur a R250 fee. Cancellations within 48 hours forfeit the full deposit.
โ Weather Policy
For outdoor shoots, we monitor weather conditions closely. If the weather is unsafe or unsuitable, we'll work with you to reschedule at no extra cost. We'll make the call 2 hours before the shoot.
๐ธ Image Delivery
You'll receive your edited digital images within 10-14 business days. Images are delivered via a private online gallery with high-resolution downloads. Rush delivery is available for an additional fee.
๐ผ๏ธ Printing Rights
All packages include full printing rights for personal use. You're free to print your images at any lab of your choice. Commercial use of images requires a separate licensing agreement.
๐ Wardrobe & Props
We provide some props and backdrops, but we recommend bringing 2-3 outfit changes for variety. For themed shoots, we can discuss costume and prop requirements in advance.
๐จโ๐ฉโ๐งโ๐ฆ Children & Family
We specialize in working with children and pride ourselves on a patient, fun, and engaging approach. Parents are always welcome to participate in the shoot and help their little ones feel at ease.
๐ฐ Payment Methods
We accept EFT (bank transfer), credit/debit cards, and cash. All payments are processed securely. Invoices and receipts are provided for all transactions.
๐ Contact & Support
If you have any questions about these policies or need assistance, please don't hesitate to contact us at thabang@leihlophotography.com or call +27 76 253 7742.